Universal Warranty

Effective June 2014

Kingsley returns are engineered and built to last using high-quality materials such as aerospace grade aluminum. Our products go through stringent quality control procedures from every level of manufacturing to the point of packaging and shipping. This is all backed by the added security of our warranty and each of our products has a unique warranty period. In the unlikely event that you will experience a warranty issue, we will strive to ensure you have complete resolution and satisfaction.

SECTION I  —  DEFINITIONS

To facilitate easier determination of Universal Warranty Limitations, reference is made to the Kingsley Catalog Numbers. This number should be on a label attached to your product. There should also be a label with a Serial Number. If you have any questions about the Warranty on your Kingsley product, do not hesitate to call Customer Service at (800) 376-7209.

The THIRD digit (the digit after the hyphen) designates the primary construction material that in turn dictates the primary Warranty period for the STRUCTURAL and RUST component of the Warranty:

  • xx-0xxx: “Zero (0)” always designates STEEL
  • xx-4xxx: “Four (4)” always designates WOOD
  • xx-8xxx: “Eight (8)” always designates STAINLESS STEEL
  • xx-9xxx: “Nine (9)” always designates ALUMINUM

STRUCTURAL ASSEMBLY is limited to only the primary shell of the product that may house COMPONENTS with different Warranties than the STRUCTURAL assembly.

COMPONENTS are those parts or electronics that are housed within the STRUCTURAL Assembly and consist of wheels, casters, springs, electronics, and locks.

STRUCTURAL FAILURE is defined as a manufacturing fault that renders the product inoperable, unsafe, or insecure and vulnerable to theft or vandalism.

RUST THROUGH is defined as rust that eats through the metal causing a hole or very weak spot affecting the overall security, safety, or operation of the product. Rust through is usually preventable through normal maintenance and carries the most restrictions. Rust through usually pertains to outdoor steel products only.

SECTION II  —  EXCLUSIONS

Kingsley uses a “Common Sense” approach to Warranty Exclusions & Limitations. THIS WARRANTY COVERS ONLY WHAT KINGSLEY HAS MANUFACTURING CONTROL OVER in Design, Manufacture, or Assembly. The following is outside our control and resulting damages are not covered under any provision within this Warranty

  • Abuse, neglect, or use for other than intended
  • Vandalism. Forced entry, or the resulting theft of materials
  • Damage from impact/collision
  • Normal wear & tear
  • Natural disasters like hurricanes, hail, tornadoes, excessive winds, earthquakes, etc.
  • War or acts of terrorism
  • Customer or unapproved Reseller modification of any type voids all Warranties
  • Improper Installation
  • Lack or neglect of needed repair or service

SECTION III  —  STRUCTURAL & RUST WARRANTIES

  1. STEEL Products Structural & Rust Warranty

    Kingsley brand names may include: 4ever, Optima, Contempra, duraSteel, EasyRoller and Legend. Catalog numbers 00-0540, 00-0550, 00-0560, 00-0840, 00-0850, 00-0860, 00-0620, 08-0860, 42-0620 per above definitions.

    All Kingsley products with a PRIMARY CONSTRUCTION MATERIAL OF STEEL are warrantied against STRUCTURAL FAILURE and RUST THROUGH for a period of 7 (seven) years from the date of delivery to the extent of the Universal Limitation and Exclusions, above. COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section III, E.

  2. WOOD Products Structural & Rust Warranty

    Kingsley brand names may include DuraWood and ColorWood. Catalog numbers 40-4000, 40-4130, 40-4140, 40-4150, 40-4160, 40-4860, 40-4944, 41-4030, 41-4050, 41-4060, 41-4044 per above definitions.

    All Kingsley products with a PRIMARY CONSTRUCTION OF WOOD are warranted against STRUCTURAL FAILURE for a period of 5 (five) years from the date of delivery to the extent of the Universal Limitation and Exclusions, above. COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section III, E.

  3. STAINLESS STEEL Products Structural & Rust Warranty

    Kingsley brand names may include thruWall, 4ever, Optima. Catalog numbers 00-8540, 00-8550, 00-8560, 00-8840, 00-8850, 00-8860, 08-8860, 10-8100, 10-8105, 10-8175, 10-8700, 10-8800, 10-8951, 15-8951, 18-8700, 43-8105 per above definitions.

    All Kingsley products with a PRIMARY CONSTRUCTION MATERIAL OF STAINLESS STEEL are warrantied against STRUCTURAL FAILURE and RUST THROUGH for the LIFE of the product to the extent of the Universal Limitation and Exclusions, above. This Warranty does NOT extend to the oxidation or discoloration of the product that is a normal effect of weather upon stainless steel (see stainless steel care instructions). COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section III, E.

  4. ALUMINUM Products Structural & Rust Warranty

    Kingsley brand names may include 4ever, superMax Versa, duraLight, rainOFF, Drop & Roll, easyRoller, quietDrop, ergoPOWER. Catalog numbers 00-9230, 00-9250, 00-9260, 00-9070, 00-9080, 00-9830, 00-9840, 00-9850, 00-9860, 08-9860, 00-9160, 00-9170, 00-9180, 00-9950, 00-9960, 30-9030, 30-9040, 30-9044, 30-9050, 30-9060, 38-9060, 30-9630, 30-9650, 30-9660, 38-9660, 30-9730, 30-9750, 30-9760, 30-9040, 30-9044. 33-9030, 33-9040, 33-9050, 33-9060, 33-9630, 33-9650, 33-9660, 33-9730, 33-9750, 33-9760, 37-9040, 37-9050, 30-9150, 30-9160, 40-9424, 40-9436 per above definitions.

    All Kingsley products with a PRIMARY CONSTRUCTION MATERIAL OF ALUMINUM are warrantied against STRUCTURAL FAILURE and RUST THROUGH for the LIFE of the product to the extent of the Universal Limitation and Exclusions, above.

  5. WARRANTY INFORMATION FOR COMPONENTS

    ALL COMPONENTS ARE WARRANTIED FOR TWO (2) YEARS from the date of delivery to the extent of the Universal Limitation and Exclusions listed above.

SECTION IV  —  CONSEQUENTIAL & INCIDENTAL DAMAGES

Notwithstanding anything to the contrary elsewhere in this Agreement or provided for under any applicable Law, no party shall, in any event, be liable to any other Person, either in contract or in tort, for any consequential, incidental, indirect, special or punitive damages of such other Person, including loss of future revenue, income or profits, diminution of value or loss of business reputation or opportunity relating to the breach or alleged breach hereof, whether or not the possibility of such damages has been disclosed to the other party in advance or could have been reasonably foreseen by such other party.

How to obtain Warranty Service

Contact the Kingsley Customer Care Department through one of the following methods:

info@kingsley.com

(800) 376-7209 Ext 122

Kingsley Customer Care
5525 East Gibralter Street
Ontario, CA 91764