Kingsley
Free shipping for orders online

ORDER ONLINE

GET FREE SHIPPING

See details



Universal Warranty

Effective June 2014


All of us at Kingsley appreciate our customers and their needs. The below Universal Warranty is our commitment to provide answers to any Warranty concerns you may have. All Kingsley products go through a vigorous Quality Control procedure at every level of manufacture and again at the point of packaging and shipment. Rest assured that in the vast majority of shipments, there will never be a Warranty issue. If one does arise, also be assured that we will handle it in a fast and uncomplicated manner. Our goal is complete customer satisfaction.


To facilitate easier determination of Universal Warranty Limitations, reference is made to the Kingsley Catalog Numbers. This number should be on a label attached to your product. There should also be a label with a Serial Number. If you have any questions about the Warranty on your Kingsley product, do not hesitate to call Customer Service at 1-800-376-7209.


The THIRD digit (the digit after the hyphen) designates the primary construction material that in turn dictates the primary Warranty period for the STRUCTURAL and RUST component of the Warranty:
xx-0xxx: “Zero (0)” always designates STEEL
xx-4xxx: “Four (4)” always designates WOOD
xx-8xxx: “Eight (8)” always designates STAINLESS STEEL
xx-9xxx: “Nine (9)“ always designates ALUMINUM


SECTION I
STRUCTURAL and RUST WARRANTIES


DEFINITIONS:

  • STRUCTURAL ASSEMBLY is limited to only the primary shell of the product that may house COMPONENTS with different Warranties than the STRUCTURAL assembly.
  • COMPONENTS are those parts or electronics that are housed within the STRUCTURAL Assembly and consist of wheels, casters, springs, electronics, and locks. Individual Component Warranties are provided in SECTION II.
  • STRUCTURAL FAILURE is defined as a manufacturing fault that renders the product inoperable, unsafe, or insecure and vulnerable to theft or vandalism
  • RUST THROUGH is defined as rust that eats through the metal causing a hole or very weak spot affecting the overall security, safety, or operation of the product. Rust Through is usually preventable through normal maintenance and carries the most restrictions. RUST THROUGH usually pertains to outdoor steel products only.

Universal Exclusions & Limitations to all Warranties herein:
Kingsley uses a “Common Sense” approach to Warranty Exclusions & Limitations. THIS WARRANTY COVERS ONLY WHAT KINGSLEY HAS MANUFACTURING CONTROL OVER in Design, Manufacture, or Assembly. The following is outside our control and resulting damages are not covered under any provision within this Warranty

  • Abuse, neglect, or use for other than intended
  • Vandalism. Forced entry, or the resulting theft of materials
  • Damage from impact/collision
  • Normal wear & tear
  • Natural disasters like hurricanes, hail, tornadoes, excessive winds, earthquakes, etc.
  • War or acts of terrorism
  • Customer or unapproved Reseller modification of any type voids all Warranties
  • Improper Installation
  • Lack or neglect of needed repair or service

STEEL PRODUCTS STRUCTURAL & RUST WARRANTY

Kingsley BRAND NAMES include: 4ever, Optima, Contempra, duraSteel, and Legend (Catalog numbers 00-0540, 00-0550, 00-0560, 00-0840, 00-0850, 00-0860, 00-0620, 08-0860 per above definition).

ALL KINGSLEY PRODUCTS WITH A PRIMARY CONSTRUCTION MATERIAL OF STEEL ARE WARRANTIED AGAINST STRUCTURAL FAILURE AND RUST THROUGH FOR A PERIOD OF 7 (SEVEN) YEARS from the date of delivery to the extent of the Universal Limitation and Exclusions, above. COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section II.

WOOD PRODUCTS STRUCTURAL & RUST WARRANTY


Catalog numbers 40-4944, 40-4940, 40-4950, 48-4960 per above DEFINITIONS Kingsley BRAND NAMES include duraWood.


ALL KINGSLEY PRODUCTS WITH A PRIMARY CONSTRUCTION OF WOOD ARE WARRANTED AGAINST STRUCTURAL FAILURE FOR A PERIOD OF 5 (FIVE) YEARS from the date of delivery to the extent of the Universal Limitation and Exclusions, above. COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section II.


STAINLESS STEEL PRODUCTS STRUCTURAL & RUST WARRANTY


Catalog numbers 00-8540, 00-8550, 00-8560, 00-8840, 00-8850, 00-8860, 08-8860, 10-8100, 10-8700, 10-8105, 10-8800, 18-8700, 10-8800, 10-8175, 15-8951 per above DEFINITIONS.


ALL KINGSLEY PRODUCTS WITH A PRIMARY CONSTRUCTION MATERIAL OF STAINLESS STEEL ARE WARRANTIED AGAINST STRUCTURAL FAILURE AND RUST THROUGH FOR THE LIFE OF THE PRODUCT to the extent of the Universal Limitation and Exclusions, above. This Warranty does NOT extend to the oxidation or discoloration of the product that is a normal effect of weather upon stainless steel (see STAINLESS STEEL CARE INSTRUCTIONS) COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section II.


ALUMINUM PRODUCTS STRUCTURAL & RUST WARRANTY


Catalog numbers 00-9830, 00-9840, 00-9850, 00-9860, 08-9860, 30-9040, 30-9044, 30-9050, 30-9060, 38-9068, 40-9424, 40-9436 per above DEFINITIONS. Kingsley BRAND NAMES include 4ever, duraLight.


ALL KINGSLEY PRODUCTS WITH A PRIMARY CONSTRUCTION MATERIAL OF ALUMINUM ARE WARRANTIED AGAINST STRUCTURAL FAILURE AND RUST THROUGH FOREVER to the extent of the Universal Limitation and Exclusions, above. COMPONENT WARRANTIES are separate from this Structural & Rust Warranty and are provided in Section II.


SECTION II
WARRANTY INFORMATION FOR COMPONENTS
Effective June 2014
COMPONENTS are those parts or electronics that are housed within the STRUCTURAL Assembly and consist of wheels, casters, springs, electronics, locks, etc.
ALL COMPONENTS ARE WARRANTIED FOR TWO (2) YEARS from the date of delivery to the extent of the Universal Limitation and Exclusions, below.

Kingsley uses a “Common Sense” approach to Warranty Exclusions & Limitations. THIS WARRANTY COVERS ONLY WHAT KINGSLEY HAS MANUFACTURING CONTROL OVER in Design, Manufacture, or Assembly. The following is outside our control and resulting damages are not covered under any provision within this Warranty.
* Abuse, neglect, or use for other than intended
* Vandalism. Forced entry, or the resulting theft of materials
* Damage from impact/collision
* Normal wear & tear
* Natural disasters like hurricanes, hail, tornadoes, excessive winds, earthquakes, etc.
* War or acts of terrorism
* Customer or unapproved Reseller modification of any type voids all Warranties
* Improper Installation
* Lack or neglect of needed repair or service
* Consequential
ALL COMPONENTS ARE WARRANTIED FOR TWO (2) YEARS from the date of delivery to the extent of the Universal Limitation and Exclusions, above.


Consequential & Incidental Damages


Notwithstanding anything to the contrary elsewhere in this Agreement or provided for under any applicable Law, no party shall, in any event, be liable to any other Person, either in contract or in tort, for any consequential, incidental, indirect, special or punitive damages of such other Person, including loss of future revenue, income or profits, diminution of value or loss of business reputation or opportunity relating to the breach or alleged breach hereof, whether or not the possibility of such damages has been disclosed to the other party in advance or could have been reasonably foreseen by such other party.



How to obtain Warranty Service:
Contact the Kingsley Customer Care Department:
Email: info <@> kingsley.com
Telephone: 909-445-1240 Ext 122
Mail:
Kingsley Customer Care
5525 East Gibralter Street
Ontario, CA 91764



Complete Warranty information is available at: www.kingsley.com/warranty. You may be required to provide product serial numbers (located on most products), photographs of the affected area, and a written explanation of the problems you are experiencing.

Kingsley Facebook Kingsley YouTube Kingsley Twitter Kingsley Instagram Kingsley Pintrest